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About TIPS

Access. Distribute. Use. Customize. Re-Use
Harness an interactive library of information to empower your workforce.

The trend for information access and distribution today is via the internet. Online viewing has become a part of the way in which we accomplish everyday tasks. Leading manufacturing companies have, in various forms, leveraged the power of the internet to deliver all types of content and services. Joy is now offering TIPS which provides the opportunity to access a variety of electronic libraries and services through a portal website.

T.I.P.S or the Technical Information Portal Service, is an interactive library of electronic files used to deliver enhanced information services to our customers. This tool improves both safety and productivity. The portal enables customers to operate the lowest cost per ton by providing the critical information they want, when they need it.

One of the challenges in the development of intelligent information is in the delivery of relevant information to the individuals who need to use it. Traditional methods of information delivery generally limit the number of users. This means that the full impact of the information is often lost. Even for the person who has full access to the information, the sheer volume of data makes it difficult to find a particular item when needed. "Smart access" to this intelligent information via an internet portal overcomes both of these challenges. First, everyone has access to the same information from one location. Second, by using database technology and linking relate documents, the needed information can be literally just a few clicks away. Finally, updates and annotation keep the information relevant and current.

The Technical Information Portal offers a valuable service to customers by not only eliminating problems in the initial delivery of information, but it also provides ongoing access to everyone who needs to use or reuse the information. Two unique features of TIPS are the ability of Joy to deliver informational updates, and as well as the ability of the customer to annotate the information to record field changes or capture knowledge gained during the life of the equipment. In this way, the portal enables and enhances the communication of information to and from the customer.

TIPS Electronic Files

Track of critical safety and technical updates. Safety and service bulletins are posted to the portal which means your organization will have ready access to this information when it is needed.

Choose from more than 300 equipment photographs and selected videos to enhance your in-house training materials and safety talks.

Access machine serial number specific information out of your parts catalogs from any site in your organization or from any computer connected to the internet.

Utilize the Technical Service Manuals to reference machine specific safety information, tool lists, maintenance and troubleshooting procedures.

Re-enforce technical concepts learned in Joy-led training classes using the same animations and exercises from the Training Library.